Privacy Policy

Smarteez India Private Limited

This Privacy Policy describes how Smarteez, operated by Smarteez India Private Limited (the “Site”, “we”, “us” or “our”), collects, uses and discloses your personal information when you visit, use our services, or make a purchase from smarteez.in (the “Site”) or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services. This Privacy Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.

Information you provide directly to us may include:

•        Basic contact details including your name, address, phone number and email.

•        Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.

•        Account information including your username, password and security questions.

•        Shopping information including the items you view, add to your cart or add to your wishlist.

•        Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing those features.

Information we collect through cookies. We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels and similar technologies (“Cookies”). Usage Data may include device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information we obtain from third parties. We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf – such as companies that support our Site and Services (for example, Shopify), our payment processors (who collect payment information such as bank account, card and billing details to process your payment and fulfil your orders), and analytics and advertising partners who use tracking technologies such as pixels, web beacons and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties or for any third party's policies or practices.

How We Use Your Personal Information

•        Providing products and services: to process your payments, fulfil your orders, send notifications relating to your account, purchases, returns or exchanges, create and manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.

•        Marketing and advertising: to send you marketing, advertising and promotional communications by email, SMS, WhatsApp or post, and to show you advertisements for our products and services, including tailoring the Services and advertising on our Site and other websites.

•        Security and fraud prevention: to detect, investigate and take action regarding possible fraudulent, illegal or malicious activity. If you register an account, you are responsible for keeping your credentials safe and should not share them with anyone.

•        Communicating with you: to provide customer support, respond to your queries and improve our Services.

•        Legal and compliance: to comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights and the rights of our users or others.

Cookies

Like many websites, we use Cookies on our Site to power and improve our Site and Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services, and to tailor products and advertising on our Site and other websites. Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your experience and may cause some features of the Services to work incorrectly or become unavailable.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

•        With vendors and service providers who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.

•        With business and marketing partners, including Shopify, to provide services and advertise to you. Such partners will use your information in accordance with their own privacy notices.

•        When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.

•        With our affiliates or otherwise within our corporate group, in our legitimate interests to run our business.

•        In connection with a business transaction such as a merger or restructuring, to comply with applicable legal obligations (including to respond to lawful requests by public authorities), to enforce our terms of service, and to protect or defend our rights and those of our users.

Over the preceding 12 months, we have disclosed identifiers (such as basic contact, order and account details), commercial information (such as order and shopping information and customer-support information) and internet activity (such as Usage Data) to the categories of recipients described above. We do not sell your personal information for monetary consideration, and we do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit such content to any public area of the Services, it will be public and accessible by anyone. We do not control who will have access to the information you make available to others and cannot ensure that parties who access such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

Children’s Data

The Services are not intended to be used by children. In accordance with the Digital Personal Data Protection Act, 2023, a “child” means an individual who has not completed eighteen (18) years of age. We do not knowingly collect personal data of children without the verifiable consent of a parent or lawful guardian. If you are the parent or guardian of a child who has provided us with their personal information, or if you believe a child has provided us with personal data, please contact our Grievance Officer using the details below and we will take steps to delete such information.

Security and Retention of Your Information

We implement reasonable security practices and procedures designed to protect your personal information in accordance with applicable law. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit, and we recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce our contracts and policies.

Your Rights and Choices

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances:

•        Right to access: to request a summary of the personal data we process about you and the processing activities undertaken.

•        Right to correction and erasure: to request that we correct inaccurate or incomplete personal data, or erase personal data that is no longer required.

•        Right to grievance redressal: to have your grievances addressed by our Grievance Officer (see below).

•        Right to nominate: to nominate another individual to exercise your rights in the event of your death or incapacity.

•        Right to withdraw consent: where we rely on your consent to process your personal data, you may withdraw it at any time. Withdrawal will not affect the lawfulness of processing carried out before withdrawal.

•        Managing communication preferences: you may opt out of promotional emails at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional messages, such as those about your account or orders.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity (for example, using your email address or account information) before responding to your request, and we will respond within the timelines required under applicable law.

Grievance Redressal

In accordance with the Information Technology Act, 2000, the rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address any complaints or concerns regarding the processing of your personal information or your use of the Services. The Grievance Officer will acknowledge your complaint within 48 (forty-eight) hours of receipt and will endeavour to redress it within 1 (one) month from the date of receipt.

Grievance Officer: Ratna Talukder

Designation: Grievance Officer, Smarteez India Private Limited

Email: management@smarteez.in

Phone: +91 9903737814

Address: Flat A, Block B, Arjunpur, Eco Tree AS-2, Kabi Nabin Sen Road, Raghunath Pur, Kolkata, North Twenty Four Parganas, West Bengal – 700059, India

Hours: Monday to Saturday, 10:30 AM – 5:30 PM IST

Cross-Border Data Transfers

Some of our service providers and partners (including Shopify, our payment processors, and our communication and advertising partners) may store or process your personal information on servers located outside India. Where we transfer personal information outside India, we do so in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, and only to countries or territories that are not restricted for such transfers by the Central Government of India.

Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Kolkata, West Bengal, India.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Legal Name: Smarteez India Private Limited

Email: care@smarteez.in

Phone: +91 91473 71341

Address: Flat A, Block B, Arjunpur, Eco Tree AS-2, Kabi Nabin Sen Road, Raghunath Pur, Kolkata, North Twenty Four Parganas, West Bengal – 700059, India